To place an order:

1. Browse products and add items to your cart
2. Click "Checkout" when ready
3. Enter shipping address and contact details
4. Choose payment method (online payment or Cash on Delivery)
5. Review order and confirm
6. You'll receive order confirmation via email and SMS

You need to create an account or log in to place orders. This helps us track your orders and provide better support.

We accept:

• Online payments: Credit/debit cards (Visa, Mastercard, RuPay), UPI, net banking, digital wallets (Paytm, PhonePe, Amazon Pay)
• Cash on Delivery (COD): Pay in cash when you receive the order (Rs. 50 COD handling fee applies)

All online payments are processed through secure, PCI-DSS compliant payment gateways. We do not store your credit card information.

COD Charges:

• Shipping: Rs. 125 (flat rate, all order values)
• COD handling fee: Rs. 50
• Total COD charges: Rs. 175

COD Limits:

• Up to Rs. 2,500: Full COD available - pay complete amount on delivery
• Rs. 2,501 to Rs. 10,000: Partial prepayment required - pay Rs. 50 advance + Rs. 75 shipping online, balance COD
• Above Rs. 10,000: COD not available - prepaid payment required

Yes, you can cancel within 24 hours of order placement if the order hasn't been dispatched yet.

• Cancellation fee: 4% of order value
• Refund timeline: 3-5 business days
• How to cancel: Email support@compoden.in with subject "Cancel Order #[Order Number]"

Once an order is marked "Shipped," cancellation is not possible. You'll need to follow our return process if you no longer want the product.

Common reasons for payment failure:

• Insufficient funds in account
• Incorrect card details or CVV
• Card expired or blocked by bank
• Daily transaction limit exceeded
• International transactions disabled (for some Indian cards)
• Bank's fraud detection system flagged the transaction

Solution: Try a different payment method, contact your bank to authorize the transaction, or use UPI/net banking as an alternative.

Prepaid Orders (Online Payment):

• Orders up to Rs. 999: Rs. 75 flat shipping
• Orders Rs. 999 and above: FREE SHIPPING

COD Orders:

• Shipping: Rs. 125 (all order values)
• COD handling fee: Rs. 50
• Total: Rs. 175

We recommend prepaid payment for lower shipping costs and faster processing.

Delivery time = Dispatch timeline + Transit time

Dispatch Timelines: Each product displays a shipping timeline tag:

• Ships in 1-2 days: Dispatches within 24-36 hours
• Ships in 3-5 days: Dispatches in 3-5 working days
• Ships in 7-10 days: Dispatches in 7-10 days
• Ships in 15-25 days: Import/sourcing required, 15-25 days

Transit Times After Dispatch:

• Bengaluru: 1-2 days
• Metro cities: 2-4 days
• Tier 1 cities: 3-5 days
• Tier 2/3 cities: 4-6 days

Yes, we ship to select countries:

• United Arab Emirates (UAE)
• Saudi Arabia
• Sri Lanka
• Bangladesh
• Maldives

International shipping charges are calculated based on weight, dimensions, and destination. Delivery takes 7-15 business days after dispatch. Customs duties and import taxes are the customer's responsibility.

For international orders, email sales@compoden.in before placing your order.

Once your order ships, you'll receive:

• Shipping confirmation email with tracking number
• SMS with tracking link
• Courier partner details (DTDC for prepaid, multiple vendors for COD)

Track your order:

• Log into your account at compoden.in/account
• Click the tracking link in your email/SMS
• Visit the courier's website and enter tracking number

If tracking shows package not moving for 10+ days or courier confirms loss:

• Contact us immediately at support@compoden.in with order number and tracking details
• We'll file a claim with the courier and send a replacement at no cost
• Or provide a full refund including shipping charges

We take full responsibility for products lost during shipping due to courier issues.

7-day return window from delivery date for manufacturing defects only.

What qualifies for return:

• Manufacturing defect (component doesn't work as per datasheet)
• Wrong item shipped
• Damaged during shipping (report within 48 hours)

What does NOT qualify:

• Changed mind or no longer need
• Ordered wrong item by mistake
• Damaged due to incorrect installation or wiring
• ESD damage, reverse polarity, or overvoltage damage
• Product modified or soldered after delivery

All returns require approval before shipping back. Email support@compoden.in with order number, product details, and photo/video evidence.

Follow these steps:

1. Email support@compoden.in within 7 days of delivery
2. Include: order number, product name, defect description, photos/videos
3. Wait for approval (1-2 business days)
4. If approved, ship product back using trackable courier
5. We inspect within 3-5 days of receiving the return
6. If defect confirmed: replacement shipped or refund processed

We reimburse up to Rs. 75 for return shipping if defect is confirmed.

The following are non-returnable:

• Batteries (lithium-ion, LiPo, NiMH, rechargeable/primary)
• Custom-programmed components
• Consumables (solder wire, flux, thermal paste - once opened)
• Cut cables and wires sold by length
• Clearance/Final Sale items
• Digital products (software licenses, eBooks)
• Gift cards and vouchers

Refund timeline after we approve the refund (post-inspection):

• Credit/Debit Card: 5-7 business days
• UPI/Net Banking: 3-5 business days
• Digital Wallets: 2-3 business days
• COD Orders: 7-10 business days via bank transfer (requires bank account details)

If you don't receive your refund within the stated timeline, check with your bank first as refunds may be held in pending status.

If our quality team tests the product and finds it functioning correctly:

• Restocking fee: 30% of product value deducted
• Return shipping to you: Rs. 75 charged
• Original shipping charges: Not refunded

Example: Rs. 500 product → Refund = Rs. 500 - 30% (Rs. 150) - Rs. 75 return shipping = Rs. 275

You can choose to have the product shipped back to you (Rs. 75 charge) or forfeit it.

Yes, we source all products from authorized distributors and manufacturers. Our quality control includes:

• Direct relationships with authorized suppliers
• Batch QC testing before stock approval
• Visual inspection of high-value items before shipping
• AI-powered counterfeit verification
• Anti-static packaging and proper handling

We stand behind every product with our 7-day manufacturing defect guarantee.

Yes! Email support@compoden.in with:

• Product name and part number
• Your project description
• Current wiring/circuit setup
• Issue observed (error messages, unexpected behavior)
• Testing you've performed (voltage measurements, etc.)

Our technical team can help with:

• Product compatibility verification
• Wiring and circuit troubleshooting
• Component selection for projects
• Datasheet interpretation

We also have VoltIQ AI assistant on product pages for instant technical guidance.

VoltIQ is our AI-powered shopping assistant available on product pages. It helps with:

• Real-time datasheet research and technical specifications
• Compatibility verification between components
• Complete BOM (Bill of Materials) generation for projects
• Technical troubleshooting guidance
• Product recommendations based on your project needs

VoltIQ uses advanced AI to understand your project requirements and provide expert recommendations - like having an electronics engineer assist you while shopping.

Absolutely! Contact us at support@compoden.in with:

• Project description and what you want to build
• Technical requirements (voltage, size, communication protocols)
• Your experience level (beginner/intermediate/advanced)
• Budget (optional but helpful)

Or use VoltIQ on product pages for instant AI-powered recommendations tailored to your project.

Most products have datasheets and technical documentation available:

• Check the product page for "Datasheet" or "Documentation" links
• Email support@compoden.in if you can't find it
• Ask VoltIQ on the product page - it can fetch and explain datasheets

We're constantly adding more technical documentation to help makers and engineers.

Yes, for orders of 10+ units:

• Minimum Order Quantity (MOQ): 10 units
• Discount: 5-10% based on quantity
• Payment terms: Flexible for verified businesses and institutions

Contact sales@compoden.in with:

• Product list with quantities
• Delivery timeline
• Delivery location
• Organization type (business/educational/government)

Yes! We support educational institutions with:

• Bulk pricing for orders of 10+ units (5-10% discount)
• Flexible payment terms
• Dedicated account support for recurring orders
• Custom packaging for institutional orders

Email sales@compoden.in with your institution name, order details, and GSTIN (if applicable).

For products not currently in stock but available for pre-order:

• Advance payment: 80% of order value upfront
• Balance payment: Remaining 20% charged at dispatch
• Estimated arrival: Communicated via all channels (website, email, SMS)
• Cancellation: Full refund minus 4% processing fee before item ships

You'll receive email notification 48 hours before dispatch with final payment link.

Yes, you need to create an account to place orders. Benefits include:

• Track order status in real-time
• View order history
• Save shipping addresses for faster checkout
• Wishlist and saved cart items
• Easier returns and support (we can quickly pull up your order history)

Creating an account is free and takes less than a minute.

To reset your password:

1. Go to the login page
2. Click "Forgot Password"
3. Enter your registered email address
4. Check your email for password reset link
5. Click the link and create a new password

If you don't receive the reset email within 10 minutes, check your spam folder or contact support@compoden.in.

Before order is placed: You can update address during checkout.

After order is placed but before dispatch: Email support@compoden.in within 24 hours with order number and new address. Address changes are possible only if order hasn't shipped yet.

After order is dispatched: Address cannot be changed. Contact courier directly using tracking number to coordinate delivery.