Shipping and Delivery Policy - Compoden Electronics India

Shipping Charges and Free Shipping Policy

Prepaid Orders (Online Payment)

For orders paid online via credit card, debit card, UPI, net banking, or digital wallets:

• Orders under Rs. 999: Flat shipping charge of Rs. 75
• Orders Rs. 999 and above: FREE SHIPPING across India

Prepaid orders benefit from lower shipping costs and faster processing. We recommend online payment for the most economical shipping rates and priority dispatch handling.

Cash on Delivery (COD) Orders

Cash on Delivery is available for customers who prefer to pay upon receiving their order:

• All COD orders: Flat shipping charge of Rs. 125 (regardless of order value)
• Additional COD handling fee: Rs. 50 per order
• Total COD charges: Rs. 175 (Rs. 125 shipping + Rs. 50 COD fee)
• Coverage: Available PAN India (all states and union territories)

COD Payment Limits

• Orders up to Rs. 2,500: Full COD available - pay complete amount on delivery
• Orders Rs. 2,501 to Rs. 10,000: Partial prepayment required - pay Rs. 50 advance + Rs. 125 shipping charges online, balance COD on delivery
• Orders above Rs. 10,000: COD not available - prepaid payment required

Important: COD orders do not qualify for free shipping promotions. The flat Rs. 125 shipping fee plus Rs. 50 COD handling fee applies to all COD order values to cover additional logistics costs, cash handling, and return trip risk.

Order Processing and Dispatch Timeline

Dispatch time is set per product, not as one blanket figure. Each product page shows that item's own window, and the same figure appears at checkout. Most of our catalogue falls into one of the two windows below.

Dispatch Windows

Shown on the product page	Dispatch Timeline	Typically
Ships in 1-5 days	1-5 calendar days	Project kits and bundles we assemble in-house from stock we hold.
Ships in 3-7 days	3-7 calendar days	Individual components and modules, which are picked and checked before they go out.

A small number of items carry a different window; in every case the figure shown on that product's own page is the one that applies to your order.

If an item will take materially longer than the window shown, for example a special order requiring import, we contact you by email before dispatch with a revised date and the option to cancel for a full refund.

Saturday Dispatch: Available. Orders confirmed on Saturday may ship the same day or the following Monday.

Sunday and National Holidays: Warehouse closed. Orders received on these days are processed starting the next business day.

Multi-Item Orders

If your order contains multiple products and they become available at different times:

• Items may be shipped separately as they become available
• Fastest items may ship first, followed by items with longer timelines
• You will receive separate tracking information for each shipment
• Shipping charges apply once to the entire order, not per shipment

Alternatively, you may request to hold your entire order until all items are available for combined shipping by contacting orders@compoden.com immediately after placing your order.

Delivery Timeline by Location (After Dispatch)

Once your order is dispatched from our Bengaluru warehouse, delivery time depends on your location:

Location	Estimated Delivery After Dispatch
Bengaluru and surrounding areas	1-2 business days
Karnataka (other cities)	2-3 business days
Metro cities (Mumbai, Delhi, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad)	2-4 business days
Tier 1 cities (Jaipur, Lucknow, Chandigarh, Kochi, Indore, Coimbatore, etc.)	3-5 business days
Tier 2/3 cities and towns	4-6 business days
Remote areas, hill stations, islands	5-8 business days

Total Time to Delivery = Dispatch Timeline + Transit Time

Example: an item shown as "Ships in 1-5 days", sent to Mumbai, typically arrives in 3-9 days in total (1-5 days dispatch + 2-4 days transit). The same order for an item shown as "Ships in 3-7 days" would be 5-11 days.

Note: These are estimated delivery times. Actual delivery may vary based on courier availability, weather conditions, local holidays, road connectivity, and address accessibility. Compoden is not responsible for delays caused by courier partners or circumstances beyond our control.

Courier Partners and Tracking

Prepaid Orders

Prepaid orders are shipped via DTDC India, a reliable domestic courier service with extensive coverage across India.

Cash on Delivery (COD) Orders

COD orders are fulfilled through multiple specialized courier vendors selected based on destination serviceability and delivery success rates in specific regions.

Order Tracking

Once your order is dispatched, you will receive:

• Shipping confirmation email with tracking number and courier partner details
• SMS notification with tracking link
• Real-time tracking via courier partner's website using the provided tracking number
• Delivery milestone updates via SMS as package moves through transit

You can track your order status anytime by visiting your account dashboard on compoden.com or using the tracking link provided in your shipping confirmation.

International Shipping

Compoden ships electronics components to select international destinations:

Countries We Ship To

• United Arab Emirates (UAE)
• Saudi Arabia
• Sri Lanka
• Bangladesh
• Maldives

International Shipping Terms

• Shipping charges: Calculated based on weight, dimensions, and destination country at checkout
• Delivery timeline: 7-15 business days after dispatch (subject to customs clearance)
• Customs duties and taxes: Customer's responsibility - may be charged by destination country customs
• Documentation: Commercial invoice and customs declaration provided with all international shipments
• Restrictions: Some products (lithium batteries, certain chemicals) may have import restrictions - verify local regulations before ordering

For international shipping inquiries, contact orders@compoden.com before placing your order to confirm product availability and accurate shipping costs.

Packaging and Product Safety

Electronics components require careful handling during transit. We use specialized packaging:

• Anti-static bags: For sensitive integrated circuits (ICs), microcontrollers, and modules
• Bubble wrap and foam padding: For fragile items including displays, sensors, and development boards
• Moisture barrier packaging: For humidity-sensitive components
• Rigid cartons: Properly sized boxes to prevent movement during shipping
• Fragile labeling: Clear external markings for delicate items
• Tamper-evident sealing: All packages sealed to ensure product integrity

Each package includes an itemized packing slip for easy verification of order contents upon delivery.

Delivery Failure and Re-Attempts

If delivery fails due to incorrect address, customer unavailable, or premises inaccessible:

• Courier will attempt delivery 2-3 times over consecutive days
• You will receive SMS/email notification for each delivery attempt
• If all attempts fail, package returns to our warehouse
• Re-shipment charges: Rs. 75 will be charged for re-shipping returned packages due to delivery failure

To Avoid Delivery Failures

• Provide complete address with landmark and nearby prominent location
• Include working mobile number with active WhatsApp if possible
• Mention building/society name, floor, and apartment/flat number
• Add alternate contact number if you're unavailable during delivery hours
• Inform security/reception staff if delivering to office/gated community

Address Changes and Order Modifications

Before Dispatch: Address changes or order modifications are possible within 24 hours of order placement. Contact orders@compoden.com immediately with your order number.

After Dispatch: Address changes are not possible once the order has been handed to the courier. You may contact the courier directly using the tracking number to coordinate delivery, but Compoden cannot guarantee address modifications after dispatch.

Bulk Orders and Custom Fulfillment

For bulk orders, institutional purchases, or custom fulfillment requirements:

• Minimum Order Quantity (MOQ): 10 units for bulk pricing eligibility
• Bulk discounts: 5-10% based on order quantity
• Custom packaging: Available for institutional orders
• Dedicated support: Assigned account manager for recurring bulk orders
• Flexible payment terms: Available for verified institutions and businesses

Contact orders@compoden.com for bulk order inquiries and institutional pricing.

Pre-Orders and Backorders

Products not currently in stock may be available for pre-order:

• Pre-order payment: 80% advance payment required at order placement
• Balance payment: Remaining 20% charged at dispatch
• Estimated arrival: Clearly communicated via all channels (website, email, SMS)
• Cancellation: Pre-orders can be cancelled before the item ships. The cancellation fee set out in our Returns, Refunds and Replacement Policy applies.

Pre-order status and estimated shipping dates are updated via email notifications. You will be notified 48 hours before your pre-order ships with final payment link.

Undeliverable Packages

If a package is returned to us as undeliverable due to:

• Incorrect or incomplete address provided by customer
• Customer refused delivery
• Customer not available after multiple delivery attempts
• Premises inaccessible or address not traceable

Resolution:

• We will contact you via email and phone to confirm correct address
• Re-shipment fee of Rs. 75 applies for sending the package again
• If customer does not respond within 7 days, order will be cancelled and refund processed minus original shipping charges and 30% restocking fee

Lost or Damaged Shipments

Package lost in transit: If tracking shows package not moving for 10+ days or courier confirms loss, we will immediately ship a replacement at no additional cost or issue full refund including shipping charges.

Package damaged during shipping: If you receive a visibly damaged package:

1. Do not accept delivery if outer packaging is severely damaged
2. If already accepted, document damage with photos before opening completely
3. Contact orders@compoden.com within 48 hours with photos of damaged package and contents
4. We will file claim with courier and send replacement or refund within 3-5 business days

Compoden bears full responsibility for products damaged during shipping due to courier mishandling. This is separate from our manufacturing defect return policy.

Shipping Restrictions

Certain products have shipping restrictions due to safety regulations or legal requirements:

• Lithium batteries: Shipped via surface transport only (air freight restricted). May add 1-2 days to delivery timeline.
• Hazardous materials: Some chemicals and flammable items cannot be shipped via standard courier
• High-value items: Orders above Rs. 50,000 may require signature confirmation and ID verification at delivery

If your order contains restricted items, you will be notified during order processing with expected delivery timeline adjustments.

Contact for Shipping Support

Policy Updates

Compoden reserves the right to update shipping charges, delivery timelines, and courier partners based on operational requirements and market conditions. Any changes will be reflected on this page and communicated to customers via email for active orders.

Last Updated: 19 September 2026