Refund policy

7-Day Manufacturing Defect Guarantee. Compoden accepts returns within 7 calendar days from the date of delivery (not the order date). If you receive a product with a manufacturing defect, we will replace it or refund it, subject to inspection and approval.

What qualifies: a manufacturing defect (the component does not function to its datasheet specification), the wrong item shipped, or damage in transit (reported within 48 hours of delivery, with photographs of the package).

What does not qualify: change of mind, ordering the wrong item, incorrect wiring or installation, electrostatic discharge, reverse polarity or overvoltage damage, physical damage after delivery, and products that have been modified, soldered or tampered with.

Non-returnable: batteries of all types, custom-programmed components, opened consumables (solder wire, paste, flux, thermal compound, adhesives), cable cut to length, clearance and final-sale items, digital products and gift cards.

How to start a return: email orders@compoden.com within 7 days of delivery, with the subject "Return Request - Order #[your order number]". Include the order number, product name, a description of the fault, and clear photographs or video. Our quality team responds within 1-2 business days. All returns require approval before return shipping is authorised. Inspection at our Bengaluru warehouse takes 3-5 business days from receipt.

Return shipping: where a defect is confirmed, where we shipped the wrong item, or where the courier caused the damage, Compoden pays and reimburses return shipping up to Rs. 75 against the courier receipt. Where no defect is found on inspection, a 30% restocking fee applies and Rs. 75 is charged to return the item to you; original shipping is not refunded. Where damage is found to have occurred after delivery, 75% of the product value is refunded.

Replacement or refund: our default resolution is replacement with the same product. If it is out of stock you may choose an alternative of equal or higher value, or a full refund. You may request a refund instead of a replacement in your original request.

Refund timelines, counted from the date we approve the refund after inspection: credit and debit cards 5-7 business days; UPI and net banking 3-5 business days; digital wallets 2-3 business days; Cash on Delivery orders by bank transfer within 7-10 business days.

Cancelling before dispatch: you may cancel within 24 hours of placing an order, provided it has not shipped. A cancellation fee of 4% of the order value applies. Email orders@compoden.com with the subject "Cancel Order #[order number]".

Manufacturer warranty: some branded products carry a manufacturer warranty extending beyond our 7-day window. Those claims are filed directly with the manufacturer; contact help@compoden.com and we will provide proof of purchase and the manufacturer's details.

The complete policy, including worked examples, is at https://compoden.com/pages/returns-refunds . Returns are accepted only on products purchased directly from compoden.com, with proof of purchase.